Privacy Policy

At Zenvora, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our image processing service. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

Personal Information You Provide

We collect information you provide directly to us when you:

• Create an account: Email address, and authentication data (if using Google Sign-In)
• Make a purchase: Payment information is processed by our payment provider; we receive transaction confirmations but do not store full card details
• Upload images: Product photographs you submit for processing
• Contact us: Any information you include in communications with us

Information Collected Automatically

When you use our Service, we automatically collect:

• Usage data: Pages visited, features used, processing history, and timestamps
• Device information: Browser type, operating system, device identifiers
• Log data: IP address, access times, and referring URLs
• Cookies: Essential cookies for authentication and session management

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Process your images and deliver results
• Manage your account and credit balance
• Process payments and transactions
• Store and organize your image library

Service Improvement

• Analyze usage patterns to improve our Service
• Debug and fix technical issues
• Develop new features and functionality

Communication

• Send transactional emails (account confirmation, purchase receipts)
• Respond to your inquiries and support requests
• Send service-related announcements (with opt-out available)

Legal and Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms of Service

3. Image Data and AI Processing

We understand that your product images may be commercially sensitive. Here's how we handle them:

Image Processing

• Your images are transmitted securely to our servers using encryption
• Images are processed using third-party AI services (Google Gemini) to generate outputs
• Original images and processed outputs are stored in your private library
• Only you can access your images through your authenticated account

AI Model Training

We do not use your images to train AI models. Your images are processed solely to provide the Service. We do not share your images with third parties for model training purposes without your explicit consent.

Image Deletion

You can delete individual images or your entire library at any time through your account. When you delete images, they are permanently removed from our servers within 30 days.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our Service:

• Supabase: Database hosting and authentication
• Google Cloud (Gemini AI): Image processing
• Payment processors: Secure payment handling
• Cloud storage: Image storage and delivery

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:

• Account data: Retained while your account is active, deleted within 30 days of account closure
• Images: Retained until you delete them or close your account
• Transaction records: Retained for 7 years for legal and accounting purposes
• Usage logs: Retained for 12 months, then anonymized or deleted

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication with password hashing
• Access controls and employee training
• Regular security assessments
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@zenvora.app. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure your data is protected in accordance with this Privacy Policy.

9. Cookies and Tracking Technologies

We use essential cookies to:

• Authenticate your session and keep you logged in
• Remember your preferences
• Ensure security of the Service

We do not use third-party advertising or tracking cookies. You can control cookies through your browser settings, but disabling essential cookies may affect Service functionality.

10. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at contact@zenvora.app.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact@zenvora.app

For information about our terms and conditions, please see our Terms of Service and Refund Policy.