Refund Policy

Refunds are processed by Paddle (the payment partner and Merchant of Record) and, if approved, are returned to the original payment method.

Refunds are provided at the sole discretion of Paddle and on a case-by-case basis and may be refused. Paddle will refuse a refund request if it finds evidence of fraud, refund abuse, or other manipulative behaviour that entitles Paddle to counterclaim the refund.

This does not affect your rights as a consumer in relation to products which are not as described, faulty, or not fit for purpose.

How to Request a Refund

Email contact@zenvora.app with your Paddle order/transaction details.

You can also contact Paddle directly through the link in your purchase confirmation email.